27 Jan 5 Ways to Recognize a Trustworthy Furnace Repair Company
Looking for someone to service your furnace, but not sure how to tell the best in the business from the worst around? These tips should help you figure out whether you’re looking at a top notch HVAC installation and repair firm, or you need to keep shopping around.
While every business needs to start somewhere, a long history of service is a great sign when you want the best. After all, if a business has thrived for decades in the same area, you can be certain that you’re going to get above-average service — and a very knowledgeable staff.
2. Guarantees and warranties
A company that knows it gives excellent service and uses quality parts isn’t going to be shy with its promises. On the other hand, a lack of strong guarantees of quality is a bad sign.
3. Knowledgeable staff
When you ask simple questions about your furnace or other HVAC matters, you should see confidence, clear answers, and a willingness to talk further. If the person you’re talking to hems, haws, and doesn’t really seem to know all that much, watch out! You’re dealing with amateurs.
If you make an appointment with the company, does someone show up on time? Do they have their licenses and forms in order? Do they document their charges and services well? There are plenty of businesses out there providing heating and cooling services, so you don’t have any reason to put up with one that can’t take their work seriously — or you seriously as a customer.
Any contractor of any kind worth their salt knows they need good references for savvy customers, so don’t be afraid to ask for a few satisfied customers willing to talk to you. Since you’re looking at residential services, there won’t be as many, but you should at least be able to get a few happy quotes to ease your concerns.
Of course, a company can hit all five of these criteria and still turn out to have a hidden problem or two, but it’s far, far less likely than if you went in blind. So do your homework, and find a repair service you’ll be glad to have worked with. At Axiom, we offer a 365 day guarantee and ensure every job we put our name on is done quickly, carefully, and right the first time, every time.